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Quality Monitoring at Probe Group - ApplyBlast

Quality Monitoring

Probe Group

2 months ago

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

This role focuses on evaluating customer interactions across various channels to ensure high-quality service delivery. The position involves analyzing key performance indicators and preparing detailed reports to highlight trends and areas for improvement. Additionally, the role requires providing coaching and feedback to agents while ensuring compliance with regulatory and company standards.

Responsibilities

Evaluate customer interactions to assess service quality delivered by agents
Analyze KPI data including first-call resolution and customer satisfaction metrics
Provide constructive feedback and coaching to agents on performance improvement

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.