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Quality Outreach Unit Representative at Thomas Jefferson University - ApplyBlast

Quality Outreach Unit Representative

Thomas Jefferson University

19 days ago

3.6 on Glassdoor

Philadelphia, Pennsylvania, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Quality Outreach Unit Representative is part of the Quality Outreach Team, responsible for member engagement through various outreach programs aimed at improving the organization's quality results and member satisfaction. The role involves making outbound calls to target HEDIS or CAHPS measures, addressing gaps in care, and assisting members with scheduling appointments and managing their healthcare adherence. This position serves as a liaison between members and the organization, fostering satisfaction and resolving concerns.

Responsibilities

Make outbound calls to members to target HEDIS or CAHPS measures and improve care adherence
Coordinate care by scheduling appointments and obtaining test orders for members
Address Social Determinants of Health and resolve member concerns to increase satisfaction

Skills

About Thomas Jefferson University

jefferson.edu

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

10001+ employees

Founded

1824

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At Thomas Jefferson University in Philadelphia, PA, we are helping you to redefine what’s possible with innovative and tailored education opportunities.