R2025-982 Student Advisor (PST Time Zone Required)
Cengage Group(21 days ago)
About this role
The Tier 2 Student Advisor is a customer service role focused on delivering personalized, high-quality support to learners. This frontline position serves as the primary point of contact via case management software, phone, and chat, operating in a fast-paced environment to ensure excellent learner experiences. The role emphasizes empathy, precision, and ownership of case resolution to support student success.
Required Skills
- Customer Support
- Empathy
- Relationship Building
- Emotional Intelligence
- Communication
- Efficiency
- Attention To Detail
- Technological Proficiency
- Organization
- Reliability
+1 more
About Cengage Group
cengagegroup.comWe are a global education technology company serving millions. Provides quality digital products and services to equip students with skills needed to be job ready.
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