Real Time Adherence Coordinator
American Automobile Association(1 month ago)
About this role
The Real Time Adherence Coordinator is an onsite call center role responsible for managing and amending daily schedules to meet real-time demand and service goals. The coordinator partners with Workforce Management and leadership across sites, using Genesys skill-based routing, and may require weekend work and occasional travel.
Required Skills
- Real-Time Monitoring
- Schedule Management
- Workforce Management
- Genesys
- ACD
- Communication
- Leadership
- Excel
- Decision Making
- Time Management
Qualifications
- Associates
- Valid Driver's License
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