Real Time Analyst - Bilingual (Merida)

Philip Morris International(1 year ago)

Mérida, MexicoOnsiteFull TimeJunior$38,647 - $52,817 (estimated)Call Center Operations

About this role

The Real Time Analyst (RTA) at Concentrix is tasked with managing the intraday performance of a program or line of business in a Call Center setting. This role involves utilizing monitoring systems to ensure adequate staffing levels and agent availability, contributing to meeting client expectations and scheduling standards.

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Required Skills

Workforce Management
Data Analysis
Excel
Communication

Qualifications

Associate Degree (Preferred)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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