Real Time Analyst (SDQ)
Hire Horatio CX
About this role
Horatio is seeking a Real-Time Analyst to monitor service levels and site performance within the Workforce Management team. The role involves ensuring accurate time and attendance tracking, communicating real-time updates to operations, and supporting KPI achievement for contact center operations.
Skills
About Hire Horatio CX
hirehoratio.comHire Horatio CX is a customer experience and business process outsourcing company that helps brands deliver customer support, back-office operations, trust and safety, and related operational services. The company works with growing businesses to provide scalable people operations and CX solutions, with a focus on service quality, training, and operational efficiency.
About Hire Horatio CX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Hire Horatio CX.
Salary
$40k – $56k
per year