Workforce Real-Time Analyst
SmithRx
About this role
The Workforce Real-Time Analyst at SmithRx supports real-time intraday operations of the contact center to ensure maximum efficiency and service levels. The role involves supporting scheduling, attendance, and performance monitoring while often working autonomously outside of leadership hours. This hybrid position contributes to the company’s mission of transforming pharmacy benefit management through effective contact center operations.
Skills
About SmithRx
smithrx.comSmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.
Recent company news
Business WireSmithRx Awarded Modern Healthcare’s Best in Business for Second Consecutive Year
1 month ago
Modern HealthcareSmithRx: Best in Business 2025
Jan 12, 2026
Business WireUnitedAg Partners with SmithRx to Modernize Pharmacy Benefits at Scale
Oct 6, 2025
The SaaS NewsSmithRx Closes $60 Million in Series C
Jan 24, 2024
Modern HealthcareSmithRx: Best in Business 2024
Jun 12, 2025
About SmithRx
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SmithRx.
Salary
$91k – $121k
per year