Workforce Real-Time Analyst
SmithRx(29 days ago)
About this role
The Workforce Real-Time Analyst at SmithRx supports real-time intraday operations of the contact center to ensure maximum efficiency and service levels. The role involves supporting scheduling, attendance, and performance monitoring while often working autonomously outside of leadership hours. This hybrid position contributes to the company’s mission of transforming pharmacy benefit management through effective contact center operations.
Required Skills
- Workforce Management
- Scheduling
- Schedule Adherence
- Attendance Tracking
- Omnichannel Utilization
- Intraday Reporting
- Real-Time Monitoring
- Telephony Troubleshooting
- IVR Management
- Google Suite
+4 more
About SmithRx
smithrx.comSmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.
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