Real Time Analyst
Thomson Reuters(3 days ago)
About this role
The Real Time Analyst role involves managing daily workflow, resource allocation, and performance monitoring in a contact center environment. The position requires coordinating with various teams to optimize staffing and ensure service level agreements are met, supporting the overall customer support operations.
Required Skills
- workforce Management
- CRM Systems
- Call Center Software
- Performance Reporting
- Resource Allocation
- Schedule Adherence
- Customer Support
- Data Analysis
- Communication
- Problem Solving
About Thomson Reuters
tr.comThomson Reuters empowers professionals with cutting-edge technology solutions informed by industry-leading content and expertise.
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