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© All Rights Reserved. ApplyBlast.com
SSG Philippines
The Real Time Analyst role involves managing call volume, daily attendance, and program break schedules to optimize agent allocation and assist in setting service excellence metrics. The position requires monitoring agent status in real-time to ensure optimal staffing levels for inbound operations and evaluating adherence to initiate immediate improvements. This role also entails generating schedule adherence reports, collaborating with the operations team to enhance delivery processes, and utilizing trends to forecast requirements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SSG Philippines.
SSG Philippines didn’t post a salary, so this is our estimate from similar listings.
12% above the average for this role