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Real-Time Capacity Planning Lead at Polymarket - ApplyBlast

Real-Time Capacity Planning Lead

Polymarket

27 days ago

Remote

Full Time

Senior

0 applicants

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About this role

This role involves monitoring queue volumes, service levels, and backlog across all channels and BPO partners in real time to ensure optimal staffing and customer support. The position requires reallocating agents, identifying SLA risks, and producing reports to continuously improve forecasting and scheduling processes. The ideal candidate will have extensive experience in workforce management and real-time analysis within a contact center environment.

Responsibilities

Monitor queue volumes and service levels across all channels and BPO partners
Reallocate agents between queues in real time to align with intraday demand shifts
Produce intraday and end-of-day reports to explain performance and forecast improvements

Skills

About Polymarket

polymarket.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2020

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Polymarket is the world's largest prediction market, allowing users to stay informed and profit from their knowledge by trading on the outcomes of future events. The platform covers a wide range of topics including politics, sports, crypto, AI, tech, geopolitics, and pop culture. Polymarket operates as a market where participants buy and sell shares tied to event outcomes, with prices reflecting the collective probability assigned by traders.