Recoveries Advocate (Project-Based)
Tala(1 month ago)
About this role
The Project-based Recoveries Advocate will support Tala’s beta rollout of Installments in the Philippines by working within a temporary sandbox unit focused on specific “Expanded Access” and “Installments” accounts. The role centers on helping the organization test and refine new collection protocols and workflows during a six-month fixed-term project. This position plays a key role in gathering data and feedback needed to shape future recoveries processes before a broader rollout.
Required Skills
- Collections Management
- Customer Support
- Workflow Testing
- Process Improvement
- Call Handling
- Conflict Resolution
- Decision Making
- CRM Tools
- Typing Skills
- Written Communication
+7 more
About Tala
tala.coTala is a mobile-first financial services company that provides credit, savings, payments and other digital financial tools through a single app. It uses smartphone and alternative data to underwrite customers who are often excluded by traditional lenders, bridging digital and cash ecosystems so users can seamlessly manage their financial lives. Focused on emerging markets and financial inclusion, Tala delivers fast, accessible loans and savings products designed for underserved populations.
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