Operations Manager

Tala(1 month ago)

RemoteFull TimeManager$115,820 - $152,413 (estimated)Operations

About this role

The Operations Manager at Tala oversees end-to-end customer experience and payment support operations for a high-volume fintech environment. The role is responsible for managing frontline and support functions such as QA, Training, Workforce Management, and Dialer Administration. This position focuses on ensuring operational excellence, compliance, and high-quality customer interactions while supporting strong repayment performance. The manager will collaborate closely with cross-functional teams and external partners to support Tala’s mission of financial inclusion.

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Required Skills

CX Operations
Payment Support
Team Leadership
Customer Service
Escalation Management
KPI Management
Quality Assurance
Training Management
Knowledge Management
Dialer Management

+14 more

Qualifications

College Degree

About Tala

tala.co

Tala is a mobile-first financial services company that provides credit, savings, payments and other digital financial tools through a single app. It uses smartphone and alternative data to underwrite customers who are often excluded by traditional lenders, bridging digital and cash ecosystems so users can seamlessly manage their financial lives. Focused on emerging markets and financial inclusion, Tala delivers fast, accessible loans and savings products designed for underserved populations.