Recoveries Advocate

Tala(1 month ago)

HybridFull TimeJunior$54,986 - $73,800 (estimated)Customer Support

About this role

Customer Advocates at Tala handle daily customer inquiries and repayment-related issues to ensure a high-quality customer experience. The role centers on providing accurate information, resolving concerns efficiently, and maintaining strong relationships with customers. Advocates collaborate with team leads and other departments to support company growth and improve Tala’s products and service processes. The position is based in Manila within a mission-driven, globally distributed fintech organization.

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Required Skills

Customer Support
Issue Resolution
Repayment Support
Call Quality Compliance
Time Management
Customer Relationship Management
Communication Skills
Conflict Resolution
Complaint Handling
Process Improvement

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About Tala

tala.co

Tala is a mobile-first financial services company that provides credit, savings, payments and other digital financial tools through a single app. It uses smartphone and alternative data to underwrite customers who are often excluded by traditional lenders, bridging digital and cash ecosystems so users can seamlessly manage their financial lives. Focused on emerging markets and financial inclusion, Tala delivers fast, accessible loans and savings products designed for underserved populations.