Regional Practice Lead - Residential Flex

Kraken (2 months ago)

HybridFull TimeSenior$150,000 - $220,000Client Delivery

About this role

The Regional Practice Lead, Residential Flexibility for North America is a senior leadership role overseeing the strategic direction, development, and delivery of Kraken’s residential flexibility portfolio. The role serves as the key liaison between major utility clients and internal product, technology, and operations teams. It combines hands-on involvement in complex delivery programs with responsibility for managing and coaching a team of Client Delivery Leads. Based in New York, the position supports large-scale client transformations in the regulated utilities and energy sector.

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Required Skills

Team Management
Client Relations
Delivery Strategy
Agile Delivery
Product Management
Customer Journeys
Technology Trends
Stakeholder Management
Complex Pipelines
Regulatory Compliance

+10 more

Qualifications

Degree Qualified Equivalent

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.

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