HireLATAM
This role serves as the lead technical anchor for live merchants, owning escalated tier-2 technical tickets to diagnose and resolve complex issues across payment terminals, applications, and practice management software integrations. The specialist collaborates with third-party vendors and internal engineering teams to ensure rapid issue resolution and long-term product reliability. The position requires strong troubleshooting skills, advanced de-escalation capabilities, and fluent English communication to support US-based business merchants.
HireLATAM is a LATAM staffing and recruiting agency that helps U.S. companies hire pre-vetted, English-fluent remote professionals from Latin America. They deliver a curated shortlist of 3–5 interview-ready candidates in 5–10 business days, with a typical hire completed in 2–3 weeks. Their model charges a flat $3,500 fee per successful placement with no retainers, backed by a 90-day replacement guarantee.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for HireLATAM.
74% below the average for this role