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Remote Response Associate at Agero - ApplyBlast

Remote Response Associate

Agero

2 months ago

4.7 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Remote Response Associate serves as the first point of contact for motorists experiencing roadside emergencies, handling inbound calls, providing calm, empathetic guidance, and coordinating dispatch of assistance. The role requires managing high‑stress situations, using multiple digital tools, and delivering accurate, timely support to ensure driver safety and satisfaction.

Responsibilities

Handle high‑volume inbound roadside assistance calls
Dispatch service providers accurately and efficiently
De‑escalate stressed callers and provide clear guidance

Skills

About Agero

agero.com

Headquarters

Medford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1972

View Profile

Agero, a Cross Country Group company, provides roadside assistance, accident management, and connected-vehicle services to drivers and businesses. It serves automakers, insurers, dealerships, repair facilities and service providers through a large network of tow, repair and driver service partners together with contact-center and claims-handling capabilities. Agero combines field operations with technology — including telematics integrations and its Swoop platform and partner integrations — to support EV experiences, speed dispatch, and streamline end-to-end incident and claims workflows.