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Remote Response Associate at Agero - ApplyBlast

Remote Response Associate

Agero

2 months ago

4.7 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Remote Response Associate at Agero provides real-time assistance to stranded motorists, handling inbound calls, gathering critical information, and coordinating dispatch of tow trucks and other services. The role requires calm, empathetic communication and the ability to manage high‑stress situations while using multiple digital tools in a remote work environment.

Responsibilities

Handle high-volume inbound roadside assistance calls
Dispatch accurate assistance and coordinate with external service providers
Navigate multiple digital dispatch tools while providing empathetic customer support

Skills

About Agero

agero.com

Headquarters

Medford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1972

View Profile

Agero, a Cross Country Group company, provides roadside assistance, accident management, and connected-vehicle services to drivers and businesses. It serves automakers, insurers, dealerships, repair facilities and service providers through a large network of tow, repair and driver service partners together with contact-center and claims-handling capabilities. Agero combines field operations with technology — including telematics integrations and its Swoop platform and partner integrations — to support EV experiences, speed dispatch, and streamline end-to-end incident and claims workflows.