Remote - Roadside Assistance, Customer Service Representative

Agero(1 day ago)

RemoteFull TimeJunior$26,000 - $26,000Customer Service

About this role

Agero seeks Customer Service Representatives for its Roadside Assistance department to provide empathetic support to drivers during emergencies. The role involves handling high-volume calls, dispatching service providers, and supporting customers remotely. The position offers opportunities for career growth, benefits, and flexible remote work arrangements.

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Required Skills

Customer Service
Dispatch
Empathy
Communication
Problem-Solving
Digital Tools
Remote Work
Active Listening
Navigation
Multitasking

About Agero

agero.com

Agero, a Cross Country Group company, provides roadside assistance, accident management, and connected-vehicle services to drivers and businesses. It serves automakers, insurers, dealerships, repair facilities and service providers through a large network of tow, repair and driver service partners together with contact-center and claims-handling capabilities. Agero combines field operations with technology — including telematics integrations and its Swoop platform and partner integrations — to support EV experiences, speed dispatch, and streamline end-to-end incident and claims workflows.

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