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Renewal Account Manager, CX at NICE - ApplyBlast

Renewal Account Manager, CX

NICE

2 months ago

3.8 on Glassdoor

Remote

Full Time

Medior

5 applicants

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About this role

The Renewal Account Manager, CX is responsible for assisting customers, Suite Account Managers, and Account Executives with contract renewals and negotiations, focusing on retaining and growing revenue. The role involves analyzing financial reports, engaging with clients to align renewal outcomes with business goals, and collaborating with internal teams such as SAMs, AEs, TAMs, and Finance.

Responsibilities

Prepare and analyze financial reports and contractual documents
Negotiate contract terms and pricing with customers
Partner with SAMs, AEs, TAMs and Finance to retain revenue

Skills

Qualifications

Bachelor's degree in Information TechnologyBachelor's degree in Business Administration

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.