Renewal Specialist SMB
Encora(1 month ago)
About this role
The Renewal Specialist SMB focuses on maximizing retention and recurring revenue for a portfolio of small-to-medium business customers by managing renewal outcomes and customer relationships. The role partners with customer success and account teams to support commercial objectives and ensure accurate forecasting and deal execution. This position is based in Costa Rica and works in a hybrid model, contributing to the company’s revenue performance through cross-functional coordination.
Required Skills
- Renewals
- Collaboration
- Customer Engagement
- Negotiation
- Pipeline Management
- Forecasting
- Salesforce
- Pricing Quotes
- Account Analysis
- Contract Management
+3 more
About Encora
encora.comAmazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.