Renewal Specialist Tech Touch
Encora(1 month ago)
About this role
The Renewal Specialist Tech Touch at Encora supports contract renewals and revenue retention within a Tech Touch customer model. The role sits within the customer success/revenue organization and partners with internal teams to align renewal activities with business objectives. This position is based in Costa Rica and follows a hybrid work schedule.
Required Skills
- Renewal Management
- Customer Collaboration
- Customer Discovery
- Objection Handling
- Negotiation
- Salesforce
- Pricing Management
- Pipeline Management
- Customer Analysis
- CRM Proficiency
+6 more
About Encora
encora.comAmazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.