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Renewals and Commercial Operations Manager at Glia - ApplyBlast

Renewals and Commercial Operations Manager

Glia

6 days ago

4.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

Glia is seeking a Renewals and Commercial Operations Manager to lead end-to-end customer renewal strategies and drive key commercial operations for its enterprise client base. The role involves managing contract negotiations, protecting recurring revenue, and structuring multi-year partnerships while aligning with account teams and executive leadership. This position focuses on optimizing commercial execution, mitigating downsell risks, and leveraging AI-driven workflows to inform pricing strategies.

Responsibilities

Lead end-to-end customer renewal strategy and contract negotiations
Drive commercial operations and optimize multi-year partnership frameworks
Leverage AI-driven workflows and telemetry data to inform pricing strategies

Skills

About Glia

glia.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2012

View Profile

Glia is an AI-powered contact center platform that helps organizations upgrade customer experience by unifying digital and voice channels in a single solution. It provides AI automation, agent assist, and analytics to automate routine work, support agents in real time, and surface insights across every interaction. Enterprises use Glia to streamline omnichannel engagement, reduce handle times, and deliver more consistent, measurable service.