Renewals Manager

Abnormal(28 days ago)

RemoteFull TimeSenior$120,542 - $162,959 (estimated)Customer Success

About this role

The Renewals Manager is responsible for owning the end-to-end renewal motion for a defined book of business to drive customer retention and predictable revenue. This senior individual contributor partners with Customer Success, Account Management, and Sales to influence renewal outcomes, negotiate commercial terms, and support expansion efforts. The role emphasizes commercial judgment, customer advocacy, and data-driven forecasting to secure renewals and maximize account value.

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Required Skills

Renewal Management
Contract Negotiation
Customer Success
Account Management
Risk Mitigation
Renewal Forecasting
Renewal Reporting
CRM Systems
Gainsight
Analytical Skills

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About Abnormal

abnormal.ai

Abnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.