Representative, Customer Experience, Pandora AME Operations

The Representative, Customer Experience serves as the primary point of contact for escalated customer concerns across phone, email, and other support channels. They manage complex complaints and warranty inquiries, de‑escalate challenging situations, and ensure timely, professional resolutions while maintaining accurate records in CRM systems. The role also involves educating customers on Pandora products and collaborating with cross‑functional teams to improve the overall customer experience.