Residential Support Representative 1

As a Residential Support Representative 1, this role focuses on driving consumer loyalty through exceptional customer service, warranty support, and technical assistance for Allegion's Schlage products. The representative will act as a customer advocate, troubleshooting issues via phone and digital channels, and escalating complex cases while maintaining accurate product knowledge. The position requires managing high-volume inquiries and contributing to a customer-centric culture by resolving issues professionally and courteously.