RESOLUTION COORDINATOR, CONTACT CENTER
Walmart(1 month ago)
About this role
A Customer Care Senior Resolution Coordinator at Walmart Contact Center is a customer-facing role within Walmart Global Tech supporting customers, stores, and associates through the contact center. The position sits in a high-volume, metrics-driven environment focused on customer satisfaction, associate development, and operational excellence. The role requires flexibility to work US hours and rotating 24/7 shift coverage.
Required Skills
- Customer Service
- Verbal Communication
- Written Communication
- Multitasking
- Data Entry
- Microsoft Office
- Typing
- Phone Support
- Chat Support
- Email Support
+2 more
Qualifications
- Any Graduation
- Mandatory Training Completion
About Walmart
walmart.comWalmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.
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