ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Resolution Groups Manager (Cloud Infra) at Accenture - ApplyBlast

Resolution Groups Manager (Cloud Infra)

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Accenture is seeking Group Resolving Managers to technically lead N2 support teams for a large-scale managed infrastructure project in Colombia. The role involves overseeing operations across database, OS, middleware, cloud, and collaboration towers for over 11 entities, ensuring SLA compliance, leading incident escalation, and driving automation initiatives to improve operational efficiency.

Responsibilities

Lead and supervise performance of all resolving groups under your charge
Guarantee compliance with technical SLAs for managed infrastructure towers
Act as technical escalation point between analysts and Command Center
Coordinate P1/P2 incident response across multiple technical towers
Lead root cause analysis for high-impact and recurring incidents

Skills

Qualifications

ITIL v3 or v4 certificationBS in Computer Science or related fieldIT security certification

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.