Resource Planning Specialist, CS Workforce Management
Netflix(3 months ago)
About this role
The Resource Planning Specialist at Netflix is responsible for creating schedule requirements to meet customer demand on multiple support channels. This role involves allocating schedules across a global vendor network while considering labor laws, time zones, and work patterns, and collaborating with capacity planning and operations to ensure effective fulfillment across BPOs.
Required Skills
- Resource Planning
- Schedule Management
- Data Interpretation
- Labor Law Compliance
- Operational Excellence
Qualifications
- BA/BS degree
- 3+ years of experience in workforce management
- 2+ years of experience in resource planning
- Experience in contact centers
About Netflix
netflix.comWatch Netflix movies & TV shows online or stream right to your smart TV, game console, PC, Mac, mobile, tablet and more.
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