Netflix

Resource Planning Specialist, CS Workforce Management

Netflix

4 months ago
Mexico City, Mexico
Hybrid
Full Time
Medior
0 applicants
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Netflix
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About this role

The Resource Planning Specialist at Netflix is responsible for creating schedule requirements to meet customer demand on multiple support channels. This role involves allocating schedules across a global vendor network while considering labor laws, time zones, and work patterns, and collaborating with capacity planning and operations to ensure effective fulfillment across BPOs.

Skills

Qualifications

BA/BS degree3+ years of experience in workforce management2+ years of experience in resource planningExperience in contact centers
Netflix

About Netflix

netflix.com

Watch Netflix movies & TV shows online or stream right to your smart TV, game console, PC, Mac, mobile, tablet and more.

About Netflix

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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