Retention Account Manager, SMB

Block(7 days ago)

RemoteFull TimeSenior$83,240 - $156,000Account Management

About this role

A Retention Account Manager at Square (Block) partners with small and medium business owners across the United States to reduce churn and drive long-term adoption of the Square platform. The role focuses on engaging merchants at critical moments, providing product expertise and negotiation to preserve and grow customer relationships, and informing product and operational improvements to better serve merchants.

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Required Skills

Account Management
Retention Strategy
Negotiation
Financial Literacy
Storytelling
Pipeline Management
Communication
Analytics

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.