Retention Account Manager, SMB

Block(3 hours ago)

RemoteFull TimeSenior$106,600 - $146,500Account Management

About this role

Block is a technology company that provides omnichannel solutions for small and medium-sized businesses, integrating financial services and tools to help sellers grow and compete in the global economy. They serve merchants of all sizes, from startups to enterprise-scale businesses, focusing on innovative commerce and financial services.

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Required Skills

Negotiation
Customer Success
Account Management
Financial Literacy
Storytelling
Operational Insight
Product Knowledge
Data Analysis
Sales Strategy
Churn Prevention

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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