Retention Representative

MyHeritage(11 days ago)

HybridFull TimeJunior$75,857 - $100,538 (estimated)Customer Retention

About this role

MyHeritage is seeking a Retention Representative to engage with paying customers, understand their concerns, and offer solutions to retain their subscriptions, thereby helping customers continue their family discovery journey. The role emphasizes communication skills and customer focus within a supportive team environment.

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Required Skills

Communication
Customer Service
Problem Solving
Sales
Retention

About MyHeritage

myheritage.com

MyHeritage is a global family history platform that helps people build family trees, research genealogy, and discover relatives using a large collection of historical records and DNA testing. It sells at‑home DNA kits for ancestry and matching, and provides automated record matches, search tools, and access to billions of historical documents to help trace lineage. The service also includes AI-powered photo tools (for enhancement, colorization, and animation) and multilingual support for users worldwide. Individuals and researchers rely on MyHeritage for its integrated genealogy tools, DNA matching network, and extensive record collections.

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