Retentions Consultant
Old Mutual Limited(1 month ago)
About this role
A Customer Retention Representative at Old Mutual handles the processing of policy cancellation and surrender requests and manages inbound and outbound customer calls. The role focuses on supporting customer retention by applying product and policy knowledge to recommend appropriate solutions. The position works within the insurance business unit to maintain accurate retention records and uphold company service standards.
Required Skills
- Consultative Selling
- Complaint Management
- Customer Feedback
- CRM Software
- Customer Service
- Data Management
- Digital Engagement
- Sales Opportunities
- Probing Questions
- Sales Data
+3 more
Qualifications
- Matric
- NQF Level 3
- NQF Level 2
- Credit Clearance
- Criminal Clearance
- Insurance Certificate
About Old Mutual Limited
oldmutual.comOld Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers.
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