Retentions Team Leader
Old Mutual Limited(1 month ago)
Johannesburg, South AfricaOnsiteFull TimeSenior$104,602 - $142,015 (estimated)Customer Retention
Apply NowAbout this role
The Retention Team Leader at Old Mutual is responsible for overseeing a team of consultants focused on retaining customers and collecting unpaid insurance premiums. The role emphasizes combining retention strategies with performance management to enhance customer loyalty and optimize premium recovery. Additionally, the Team Leader will coach staff, monitor performance, and ensure alignment with business goals.
Required Skills
- Team Leadership
- Performance Management
- Customer Engagement
- Operational Execution
- Training and Development
Qualifications
- Matric (Grade 12)
- Tertiary qualification in Business, Credit Management, or related field
About Old Mutual Limited
oldmutual.comOld Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers.
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