TEAM LEADER, CONTACT CENTER

Walmart

2 months ago

3.5 on Glassdoor

Bangalore, Karnataka

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves leading a team in a high-volume contact center environment, focusing on customer service excellence. The leader will support and coach agents, monitor performance metrics, and collaborate to optimize operations and enhance customer experience. It offers an opportunity to work within Walmart's innovative global tech environment, supporting growth and development.

Skills

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.