Salesforce Administrator

Sweep(3 months ago)

RemoteFull TimeMedior$88,524 - $118,778 (estimated)Customer Success

About this role

A Salesforce Administrator at Sweep serves as the primary point of contact for customer support related to Salesforce and Sweep, focusing on issue resolution, ticket management, and system administration. Responsibilities include troubleshooting technical issues, managing configurations and workflows, conducting system health checks, and collaborating with product and engineering teams to escalate complex problems. Additionally, the role involves developing support documentation and providing training to optimize customer usage of both platforms. Candidates should have over three years of relevant experience in Salesforce administration or consulting, particularly within a SaaS environment.

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Required Skills

Salesforce Administration
Customer Support
Issue Resolution
Ticket Management
Case Management
Troubleshooting
Data Management
Configuration Updates
System Health Checks
User Management

+11 more

Qualifications

Degree in a relevant field such as Computer Science, Information Technology, or a related discipline preferred.

About Sweep

www.sweep.io

Sweep provides advanced metadata management solutions specifically designed for Salesforce environments, optimizing them for AI readiness. By offering tools that enhance the integration and organization of data, Sweep ensures that Salesforce users can leverage their data more effectively to drive business insights and decision-making. Their services cater to organizations looking to elevate their Salesforce experience through streamlined data processes and enhanced operational efficiency.