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Scaled Customer Success Manager, Startups at OpenRouter - ApplyBlast

Scaled Customer Success Manager, Startups

OpenRouter

4 months ago

Remote

Full Time

Senior

53 applicants

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About this role

OpenRouter is seeking a Scaled Customer Success Manager to build and own the post-sale engine for its startup ecosystem. This builder role focuses on scaling activation, retention, and growth by designing repeatable workflows, dashboards, and automation systems rather than managing manual account touchpoints. The ideal candidate will define health signals, foster enterprise conversion, and create feedback loops to improve the experience for AI-native founders.

Responsibilities

Design and scale operating systems for startup activation and retention.
Build automated workflows and dashboards to track portfolio health.
Partner with sales to identify Enterprise conversion opportunities.
Synthesize customer feedback to drive product and engineering improvements.
Define cohort segmentation and intervention strategies for at-risk accounts.

Skills

About OpenRouter

openrouter.ai

Headquarters

New York, New York, United States

Company Size

1-10 employees

Founded

2023

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OpenRouter is a platform designed to facilitate access to various large language models (LLMs) and other AI systems through a single, unified interface. It enables developers to utilize multiple models from different providers without the hassle of complex integrations. The platform emphasizes lower pricing, enhanced uptime, and the absence of subscription fees, making it attractive for businesses looking for cost-effective AI solutions. Additionally, OpenRouter promotes flexibility and reliability with features like provider routing to ensure consistent performance.