Scaled Customer Success Manager
Coveo(1 month ago)
About this role
The Customer Success Manager for the Scaled program at Coveo drives digital-first engagement to increase adoption, retention, and expansion across a large customer base. The role focuses on turning usage data into actionable insights, refining one-to-many outreach, and ensuring customers realize tangible value from the product ecosystem. This position contributes to scaled playbooks and innovates on technology, data, and automation to support broad customer enablement.
Required Skills
- Product Analysis
- Customer Guidance
- Digital Strategy
- Playbook Development
- Automation Innovation
- Gainsight
- Salesforce
- Stakeholder Influence
- Communication
- Data Analysis
+6 more
About Coveo
coveo.comCoveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.
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