Customer Success Manager - SMB

Fleetworthy (26 days ago)

HybridFull TimeMedior$60,000 - $70,000Customer Experience

About this role

The Scaled Customer Success Manager for SMB accounts at Fleetworthy is an individual contributor within the Customer Experience organization responsible for driving scalable engagement across a large portfolio of small and medium business customers. The role leverages automation, strategic programs, and data-informed insights to improve customer health, increase retention, and identify expansion opportunities. The CSM partners with Product, Sales, Marketing, and Support and supports both one-to-many and one-to-one engagement to cultivate brand advocates.

View Original Listing

Required Skills

Email Campaigns
Workflow Building
Data Analysis
Webinar Facilitation
Cross-Functional Collaboration
Customer Engagement
Account Management
Excel
PowerPoint
Word

+4 more

Qualifications

Bachelor's Degree in Business or Communications

About Fleetworthy

fleetworthy.com

Fleetworthy offers an all‑in‑one fleet management software platform that helps commercial fleets optimize operations, improve regulatory compliance, and reduce operating costs. The solution centralizes vehicle and driver data, maintenance scheduling, inspections, and reporting to increase uptime and safety. Designed for fleets of varying sizes, Fleetworthy emphasizes streamlined workflows, actionable analytics, and tools that simplify compliance and cost control. Customers use it to gain real‑time visibility into assets, lower risk, and boost operational efficiency.