Scaled Customer Success Manager
Linear(1 month ago)
About this role
A Scaled Customer Success Manager at Linear is responsible for ensuring the success of a large portfolio of customers through a digital-first approach, focusing on onboarding, proactive outreach, and programmatic engagement. The role requires analyzing product usage data to identify adoption gaps and growth opportunities, as well as running success programs for activation and renewal readiness. Additionally, the manager collaborates with Product, Support, and Sales teams to share customer feedback and continuously improve customer support processes.
Required Skills
- Customer Success
- Onboarding
- Proactive Outreach
- Data Analysis
- Adoption Gaps
- Success Programs
- Customer Engagement
- Product Feedback
- Process Improvement
- Digital-First Approach
+7 more
About Linear
linear.appLinear is a modern project management tool designed specifically for software development teams. It streamlines issues, projects, and roadmaps, facilitating efficient workflows and collaboration. With a focus on speed and simplicity, it offers integrated features that enhance productivity and keep teams aligned on their product development goals. Linear's clean interface and powerful capabilities make it a preferred choice for startups and established companies alike.
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