Scaled Customer Success Manager

Linear

3 months ago

4.1 on Glassdoor

Remote

Full Time

Junior

3 applicants

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About this role

A Scaled Customer Success Manager at Linear is responsible for ensuring the success of a large portfolio of customers through a digital-first approach, focusing on onboarding, proactive outreach, and programmatic engagement. The role requires analyzing product usage data to identify adoption gaps and growth opportunities, as well as running success programs for activation and renewal readiness. Additionally, the manager collaborates with Product, Support, and Sales teams to share customer feedback and continuously improve customer support processes.

Skills

About Linear

linear.app

Linear is a modern project management tool designed specifically for software development teams. It streamlines issues, projects, and roadmaps, facilitating efficient workflows and collaboration. With a focus on speed and simplicity, it offers integrated features that enhance productivity and keep teams aligned on their product development goals. Linear's clean interface and powerful capabilities make it a preferred choice for startups and established companies alike.

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