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Scaled Customer Success Manager at Linear - ApplyBlast

Scaled Customer Success Manager

Linear

10 months ago

4.1 on Glassdoor

Remote

Full Time

Junior

3 applicants

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About this role

A Scaled Customer Success Manager at Linear is responsible for ensuring the success of a large portfolio of customers through a digital-first approach, focusing on onboarding, proactive outreach, and programmatic engagement. The role requires analyzing product usage data to identify adoption gaps and growth opportunities, as well as running success programs for activation and renewal readiness. Additionally, the manager collaborates with Product, Support, and Sales teams to share customer feedback and continuously improve customer support processes.

Skills

About Linear

linear.app

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2019

View Profile

Linear is a product development system purpose-built for planning and building products with AI agents. It combines issue tracking, roadmaps, project planning, and AI-powered workflows that allow humans and agents to collaborate on tasks from drafting PRDs to pushing PRs. Designed for speed and high-velocity shipping, Linear serves modern software teams seeking an integrated, AI-era approach to product development.