Scaled Customer Success Manager (Pooled Accounts)
EasyLlama
About this role
The Scaled Customer Success Manager (Pooled Accounts) at EasyLlama is responsible for managing a portfolio of SMB customers under $5,000 in annual recurring revenue using a scalable customer success model focused on retention and growth. The role includes executing adoption campaigns, monitoring customer engagement and health signals, and driving renewal processes through automated workflows. Collaborating with marketing and support, the manager will utilize HubSpot for performance tracking, identifying expansion opportunities, and sharing insights to influence product development.
Skills
About EasyLlama
www.easyllama.comEasyLlama is a comprehensive compliance training and learning management system (LMS) that empowers businesses to create engaging and effective learning experiences. With over 400 ready-made courses focused on compliance and workplace safety, EasyLlama helps organizations meet legal requirements while reducing risks and fostering a productive work environment. The platform is designed for ease of use, allowing teams to manage and track training effortlessly, ensuring compliance is maintained across various state regulations. EasyLlama's innovative tools include a course authoring tool and an anonymous reporting feature, making it a preferred choice for over 8,000 organizations.
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About EasyLlama
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$84k – $114k
per year