Scaled Customer Success Manager (Pooled Accounts)

EasyLlama(1 month ago)

RemoteFull TimeMedior$84,000 - $114,000Customer Experience

About this role

The Scaled Customer Success Manager (Pooled Accounts) at EasyLlama is responsible for managing a portfolio of SMB customers under $5,000 in annual recurring revenue using a scalable customer success model focused on retention and growth. The role includes executing adoption campaigns, monitoring customer engagement and health signals, and driving renewal processes through automated workflows. Collaborating with marketing and support, the manager will utilize HubSpot for performance tracking, identifying expansion opportunities, and sharing insights to influence product development.

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Required Skills

Customer Success
Revenue Retention
Adoption Campaigns
Customer Health Monitoring
Renewal Management
Expansion Signals
Marketing Collaboration
Support Partnership
Customer Insights
HubSpot Proficiency

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About EasyLlama

www.easyllama.com

EasyLlama is a comprehensive compliance training and learning management system (LMS) that empowers businesses to create engaging and effective learning experiences. With over 400 ready-made courses focused on compliance and workplace safety, EasyLlama helps organizations meet legal requirements while reducing risks and fostering a productive work environment. The platform is designed for ease of use, allowing teams to manage and track training effortlessly, ensuring compliance is maintained across various state regulations. EasyLlama's innovative tools include a course authoring tool and an anonymous reporting feature, making it a preferred choice for over 8,000 organizations.