Scaled Customer Success Manager

About this role

Responsibilities

• Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale
• Offer 1:1 training calls to help new and existing customers hit the ground running
• Monitor product usage across your portfolio and trigger targeted re-engagement campaigns or personalized outreach based on risk signals
• Identify at-risk accounts early and proactively intervene with helpful content, value reinforcement, or direct outreach
• Deliver value in creative, scalable ways using Loom videos, email playbooks, personalized content, and group training sessions