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Scaled Customer Success Manager at Loopio - ApplyBlast

Scaled Customer Success Manager

Loopio

4 days ago

2.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Scaled Customer Success Manager at Loopio is a client-facing role focused on driving customer adoption and reducing churn through a digital-led customer journey. This position involves collaborating with cross-functional teams to develop digital communications, monitor customer health metrics, and provide value-added services to support customer ROI. The role aims to deliver outstanding customer outcomes that positively impact business performance through renewals and growth.

Responsibilities

Drive customer adoption and reduce churn through digital-led customer journeys
Monitor customer health metrics and usage trends to predict behavior and optimize engagement
Create personalized communications and success plays using Gainsight to streamline customer success activities

Skills

About Loopio

loopio.com

Headquarters

Toronto, Ontario, Canada

Company Size

201-500 employees

Founded

2014

View Profile

Loopio is a leading provider of RFP (Request for Proposal) software that helps companies streamline their proposal management processes. Trusted by over 1,700 major organizations, Loopio's platform allows teams to quickly qualify, respond to, and win business opportunities with confidence. It combines advanced automation, collaboration tools, and an extensive content library to enhance efficiency and improve the quality of responses. With a focus on innovation, Loopio empowers organizations to save time and drive revenue growth through effective proposal management.