SEM Customer Experience Consultant
Caterpillar(19 days ago)
About this role
The Customer Experience Consultant at Caterpillar is responsible for supporting product problem management and building dealer technical capabilities within the SEM team, aiming to maximize customer loyalty and improve service quality. The role involves collaborating with internal teams and key customers to address product deficiencies and unmet customer needs.
Required Skills
- Customer Focus
- Product Knowledge
- Decision Making
- Effective Communications
- Negotiating
- Relationship Management
- Technical Excellence
- Value Selling
About Caterpillar
caterpillar.comCaterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
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