Senior Adoption Programs Manager

Ironclad(26 days ago)

HybridFull TimeSenior$130,000 - $150,000Customer Outcomes

About this role

The Senior Adoption Programs Manager at Ironclad is responsible for developing and executing the company’s adoption strategy, focusing on lifecycle insights, automated customer journeys, and scoring programs to enhance product adoption and customer outcomes. This cross-functional role collaborates with teams across Product, BI, and Customer Success, leveraging customer behavior data and product telemetry to create actionable insights and scalable adoption motions. The position also involves leading initiatives related to release readiness for major product launches, ensuring the integration of new features into customer success workflows, and measuring the impact of scaled programs.

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Required Skills

Adoption Strategy
Analytical Skills
Operational Rigor
Cross-Functional Leadership
KPI Framework
Telemetry Access
Insights Packages
Adoption Health Reports
Automated Journeys
Risk-Based Playbooks

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About Ironclad

ironcladapp.com

Ironclad is a leading provider of AI-powered contract lifecycle management (CLM) solutions designed to streamline and optimize how businesses manage their contracts. The platform empowers organizations to create, review, and execute contracts efficiently, reducing legal risks and enhancing collaboration across departments. With strong integrations and automation capabilities, Ironclad enables teams to scale their contract processes while maintaining visibility and control. Recognized as a leader in the field by major industry analysts, Ironclad helps companies improve their contract management practices through innovative technology and expert insights.