Senior AI Solution Architect

The Genesys Senior AI Solution Architect is a senior presales AI specialist who drives strategic AI opportunities, scales the field through reusable assets, and shapes product direction through customer feedback. This role requires deep AI technical acumen, exceptional communication skills, and the ability to translate complex capabilities into clear business value. The position involves designing end-to-end AI systems, optimizing retrieval-augmented generation, and establishing evaluation frameworks for customer experience use cases.