Senior AI Success Manager
Braze(1 month ago)
About this role
The AI Success Manager at Braze is an individual contributor focused on ensuring customers realize value from Braze’s AI-enabled customer engagement platform. The role acts as a customer advocate across internal teams and influences product direction while representing executive-level stakeholders. It sits at the intersection of AI transformation in marketing technology and customer success, emphasizing analytical insight and customer-centric thinking.
Required Skills
- Relationship Building
- AI Use Cases
- Implementation Collaboration
- Data Analysis
- SQL
- Excel
- Presentation Skills
- Troubleshooting
- Product Feedback
- Stakeholder Management
+3 more
About Braze
braze.comBraze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.