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Senior Analyst - Customer Service Data at RTX - ApplyBlast

Senior Analyst - Customer Service Data

RTX

3 months ago

3.7 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Data Contact Senior Analyst at Pratt & Whitney resolves customer data quality issues and validates information submitted through portals or contracts in a 24/7 global environment. This role involves proactively contacting customers to correct incomplete or non-compliant records while handling unplanned inquiries related to aftermarket commercial services. Success is measured by data accuracy, first-contact resolution, and maintaining high customer experience standards.

Responsibilities

Validate and correct incomplete or non-compliant customer information
Resolve customer data discrepancies through direct contact
Handle escalations involving customer data validation
Deliver professional support for aftermarket service inquiries
Ensure adherence to data standards and operational objectives

Skills

Qualifications

Bachelor's degree in Business, Commerce, Communication, or Sales and Marketing

About RTX

rtx.com

Headquarters

Arlington, Virginia, United States

Company Size

10001+ employees

Founded

2020

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At RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.