Senior Analyst, Customer Success Operations
LeadsOnline
About this role
The Senior Analyst, Customer Success Operations at LeadsOnline serves as a central analytical partner across Training & Knowledge, Customer Support, and Customer Success to elevate visibility into performance and support data-driven decision-making. This role works closely with the Chief Customer Officer to align on metrics and the overall customer experience at scale. Over time, the role grows into a trusted thought partner who helps surface trends and inform strategic decisions across the customer organization.
Skills
About LeadsOnline
leadsonline.comLeadsOnline is a public safety technology company that provides forensic data and investigative tools to help law enforcement solve cases faster. Their platform supplies searchable transactional and forensic data and services—focused on criminal investigations and firearm forensics—to help identify stolen property, trace weapons, and generate actionable leads. Law enforcement agencies use LeadsOnline to streamline evidence discovery, connect disparate data sources, and accelerate case resolution. The company positions itself as a data‑driven partner to agencies seeking faster, more efficient investigations.
About LeadsOnline
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for LeadsOnline.
Salary
$158k – $225k
per year