Customer Success Manager

Ascend

2 months ago

4.4 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Senior

4 applicants

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About this role

Ascend is hiring a relationship-driven Customer Success Manager to scale the post-implementation Customer Success function and own the end-to-end lifecycle of the company’s highest-value customers. The role acts as a trusted advisor to senior stakeholders, ensuring strong adoption, retention, and expansion while partnering across teams to drive durable growth. The manager will balance hands-on account work with long-term, repeatable motions and surface customer insights to inform product and process decisions.

Skills

About Ascend

useascend.com

Ascend is a comprehensive accounting automation platform built for the insurance industry, serving retail agencies, MGAs, and carriers. It centralizes and automates core financial workflows — invoicing, payments, payables, and reconciliation — to reduce manual effort and errors. By streamlining billing and cash management, Ascend helps insurance firms accelerate reconciliations, improve accuracy, and free staff to focus on higher-value work. The platform is tailored to insurance-specific accounting needs and workflows.