Customer Success Manager
Ascend(29 days ago)
About this role
Ascend is hiring a relationship-driven Customer Success Manager to scale the post-implementation Customer Success function and own the end-to-end lifecycle of the company’s highest-value customers. The role acts as a trusted advisor to senior stakeholders, ensuring strong adoption, retention, and expansion while partnering across teams to drive durable growth. The manager will balance hands-on account work with long-term, repeatable motions and surface customer insights to inform product and process decisions.
Required Skills
- Account Management
- Customer Onboarding
- Renewal Management
- Expansion Strategy
- Relationship Building
- Executive Communication
- Stakeholder Management
- Product Adoption
- Business Reviews
- Feature Rollouts
+3 more
About Ascend
useascend.comAscend is a comprehensive accounting automation platform built for the insurance industry, serving retail agencies, MGAs, and carriers. It centralizes and automates core financial workflows — invoicing, payments, payables, and reconciliation — to reduce manual effort and errors. By streamlining billing and cash management, Ascend helps insurance firms accelerate reconciliations, improve accuracy, and free staff to focus on higher-value work. The platform is tailored to insurance-specific accounting needs and workflows.
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