Senior Application Support Analyst
dentsu USA(1 month ago)
About this role
Provides support and assistance for software applications and platforms within client projects, acting as a central point for customer inquiries and issues. Aims to ensure a positive customer experience while representing the organization professionally.
Required Skills
- Ticketing Systems
- Incident Management
- Escalation Management
- Automation
- Monitoring
- Knowledge Management
- Trend Analysis
- Service Improvement
- On-Call Support
- JIRA
+5 more
Qualifications
- Completed IT Specialist Training (Application Development or System Integration)
- ITIL4 (advantage)
About dentsu USA
dentsu.comDentsu is one of the largest global marketing and advertising agency networks in the world. Dentsu Americas CEO, Michael Komasinski. Offices across the United States in New York City, Chicago, Detroit and more.
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